Terms and Conditions

  • 1.1 Acceptance of Terms

    By making a reservation or staying at Grace House, you agree to the following Terms and Conditions. These terms govern the relationship between Grace House and its guests.

  • 2.1 Booking Confirmation

    A reservation at Grace House is confirmed upon receipt of the required deposit or full payment, depending on the booking policy.

    2.2 Payment Policy

    Guests are required to pay the total reservation amount according to the rates and terms provided at the time of booking.

    2.3 Cancellation Policy

    Cancellation terms and fees are outlined in the booking confirmation and may vary based on the length of notice provided.

    2.4 Payment options accepted

    Payment may be made via Visa, MasterCard, Diners or American Express, or by bank transfer into the Steenberg Farm bank account, the details of which will be provided on request.

    2.5 Card acquiring and security

    Card transactions will be acquired for Grace House via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

    2.6 Customer details separate from card details

    Customer details will be stored by Grace House separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  • 3.1 Check-in Time

    Check-in time is 14h00. If you plan to arrive outside the designated check-in hours, please inform us in advance.

    3.2 Check-out Time

    Check-out time is 10h00. Late check-out may be subject to additional charges unless agreed upon in advance.

  • 4.1 Property Usage

    Guests are expected to use the holiday home with care and consideration. Any damage or loss caused by guests will be charged to the responsible party.

    4.2 Maximum Occupancy

    The maximum number of guests allowed in the holiday home is specified in the reservation details. Exceeding this limit may result in additional charges or termination of the stay without a refund.

    4.3 Noise and Conduct

    Guests are required to respect the peace and privacy of other guests and nearby residents. Excessive noise or disruptive behavior may result in eviction without a refund.

    4.4 Smoking Policy

    Grace House is a smoke-free property. Smoking is strictly prohibited within the interior of the holiday home, including all rooms and common areas. Smoking is allowed only in designated outdoor areas. Guests found smoking indoors may be subject to a cleaning fee to remove odors and smoke residues.

    4.5 Pet Policy

    Pets are not allowed at Grace House unless explicitly stated otherwise. We understand that pets are an important part of some families; however, to ensure the comfort and safety of all our guests, we maintain a pet-free environment. Failure to comply with this policy may result in additional cleaning fees and termination of the stay without a refund.

    If you plan to travel with a pet, please notify us in advance to inquire about our pet-friendly accommodations, if available. Please note that even in pet-friendly accommodations, specific rules and guidelines must be followed, and an additional pet deposit or fee may apply.

  • 5.1 Liability

    Grace House is not liable for any personal injury, accidents, theft, loss, or damage to personal property during the guest's stay.

    5.2 Insurance

    Guests are advised to carry their own travel and personal property insurance during their stay at Grace House.

  • 6.1 Housekeeping

    Regular housekeeping services will be provided during the guest's stay, as specified in the booking.

    6.2 Maintenance

    Any maintenance issues should be reported promptly to the management. We will make reasonable efforts to address and resolve them promptly.

  • 7.1 Amendments

    Grace House reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website or notifying guests.