Privacy Policy

1.1. Personal Information

When you visit our Website, we may collect personally identifiable information that you voluntarily provide to us. This information may include, but is not limited to, your name, email address, phone number, postal address, and other information that can be used to identify you.

1.2. Non-Personal Information

We may also collect non-personal information automatically when you visit our Website, such as your IP address, browser type, device information, and usage data. This information is collected through cookies and similar technologies and is used to enhance your browsing experience.

We use your personal information to:

• Process bookings, reservations, and inquiries related to Grace House accommodations and services.

• Respond to your inquiries, send important updates, and provide relevant information about our services.

• Send marketing materials, special offers, and promotions related to Grace House with your consent. You can opt-out of receiving such communications at any time.

• Analyze non-personal information collected from cookies to improve our Website's functionality, user experience, and overall performance.

• Comply with applicable laws, regulations, legal processes, or government requests.

We have implemented reasonable security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

We may share your personal information with third-party service providers who assist us in operating our Website and providing our services. These third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

We may also share your information in the following circumstances:

• With your consent

• To comply with legal obligations

• To protect our rights, privacy, safety, or property

• You have the right to access, update, correct, and delete your personal information. If you wish to exercise any of these rights, please contact us at hello@stayatgracehouse.com. We will respond to your request within a reasonable timeframe.

• You can also manage your communication preferences by opting-out of marketing emails or updating your account settings.

Our Website uses cookies and similar technologies to collect non-personal information and improve your browsing experience. By using our Website, you consent to the use of cookies as described in our Cookie Policy, which you can find on our Website.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our Website and indicate the date of the last update. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Grace House
Graham Beck Estate, R60,
Robertson, 7600,
South Africa

Email: hello@stayatgracehouse.com